jangkar Terms of Use
These terms set out the rules under which we operate jangkar. By creating an account, depositing funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, and participating in our tournaments, you agree to these conditions. We enforce them consistently across all users and regions where our service is available.
Our jangkar platform delivers slot tournaments, live-dealer games, and sportsbook markets. This document explains what we require from you, what you can expect from us, and how disputes are handled. We keep language direct and practical—no legal abstractions that obscure our actual practice.
We operate jangkar only in jurisdictions where local law permits. You are responsible for verifying that your access and use comply with your own jurisdiction's regulations. We do not operate in jurisdictions where online gaming is prohibited.
Account Conditions on jangkar
When you join jangkar, we require your real legal name, a valid national identification document, and a residential address. We use this information to verify your identity and comply with anti-money-laundering requirements. Our verification process typically completes within one business day. If your documentation is unclear or incomplete, we will contact you to request revised images.
You must be at least the age of majority in your jurisdiction to create an account on jangkar. We do not knowingly accept users below this threshold. If we discover an underage account, we will suspend it immediately and return any deposited funds using your original payment method.
On jangkar, each person may open only one account. If we detect duplicate or related accounts, we will suspend all of them and forfeit any balances. We may also restrict future access to our platform. This policy prevents fraud, collusion, and abuse of promotional terms.
Your jangkar Account Responsibility
You are responsible for keeping your jangkar login credentials secure. We do not share passwords via email or support chat. If someone gains unauthorized access to your account, notify our support team immediately via in-app message or email. We will freeze your account while we investigate and help you regain control.
Any activity on your jangkar account is your responsibility. We do not reverse transactions based on claims that someone else used your account unless we find evidence of unauthorized access through our investigation. We recommend enabling two-factor authentication in your account settings for additional security.
Deposits are Non-Refundable After Use
When you deposit on jangkar via DANA, e-wallet, mobile banking, or any other method and enter a tournament, your funds are committed to play. We do not refund deposits after you have participated in games.
Our jangkar Deposit and Withdrawal Policy
We accept deposits through local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and online payment. Deposits are credited to your jangkar balance immediately upon confirmation by your payment partner. We do not charge deposit fees; your payment partner may assess their own costs, which are disclosed before you confirm the transaction.
Withdrawals return to the same payment method you used for deposit or to an alternative method if you have registered it on jangkar. Withdrawal requests trigger a standard verification review, typically completed within a business-day window. During high-volume periods such as around Idul Fitri or Idul Adha, processing may take longer. We will notify you of any delays.
We do not charge withdrawal fees on jangkar; your requested amount transfers in full subject to standard banking timelines. If your withdrawal is declined by your bank or payment partner, we will attempt resubmission or return the funds to your jangkar balance with a full explanation.
Tournament Structure and Rules
Our jangkar tournaments run on published schedules. We announce tournaments at least one week in advance, specifying start time, entry deadline, play duration, and completion time. Entry must occur before the deadline; late entries are not accepted. Tournaments may be canceled if they do not meet minimum participant thresholds—we will notify you and return any entry fees.
On jangkar, all tournament results are final once the round concludes. We do not adjust scores retroactively except to correct calculation errors, which are rare. If you believe an error occurred, contact our support team with specific evidence—your account activity log is available in your dashboard.
We reserve the right to suspend or cancel any tournament if we detect fraud, collusion, technical failure, or violation of our terms. If we cancel a tournament for technical reasons, we will return entry fees. If we cancel due to user misconduct, we will not refund.
On jangkar, we enforce these terms uniformly and transparently. When disputes arise, we investigate thoroughly and communicate our findings clearly.
Dispute Resolution and Jurisdiction
If you have a dispute with jangkar—whether regarding account access, tournament results, deposit or withdrawal, or any other matter—contact our support team first. We respond to requests in English and local languages during standard business hours. Most disputes are resolved within a standard review window once we receive your complete information. You can reach us via in-app chat or email from your account dashboard.
We document all disputes and investigate according to a consistent process. We review your account activity, transaction history, and any correspondence with our team. Once our investigation concludes, we communicate our decision and the reasoning behind it. If you remain unsatisfied, you may escalate to our dispute panel, which reviews the matter independently.
Our jangkar service is available only in jurisdictions where it complies with local law. We reserve the right to restrict or terminate access from jurisdictions where we cannot operate legally. If your jurisdiction prohibits online gaming, we cannot provide services to you. If you access jangkar from such a jurisdiction, any account and funds may be forfeited under applicable law.
Prohibited Conduct on jangkar
We prohibit fraud, account sharing, collusion, and any attempt to manipulate game results on jangkar. We also prohibit using our platform for money laundering, sanctions evasion, or any illegal purpose. Violations of these rules result in immediate account suspension and forfeiture of funds.
We monitor jangkar accounts for unusual patterns and behavior. If our fraud team detects suspicious activity—such as multiple accounts in the same household, sudden large deposits followed by immediate withdrawal, or coordinated gameplay—we will investigate and may suspend related accounts. Our investigation is independent and based on available evidence.
If we determine you have violated these terms, we will provide a written explanation and an opportunity to respond. We may offer you the chance to retrieve your deposit balance while forfeiting any tournament winnings. Final decisions on account suspension are made by our compliance team and are not subject to appeal except in cases of demonstrable error.
Changes to jangkar Terms
We may update these terms at any time. We will notify all users of material changes via email and in-app message at least one week in advance. Your continued use of jangkar after the update takes effect indicates your acceptance of the new terms. If you do not accept updated terms, you must close your account.
Minor clarifications and technical updates may take effect immediately. We will publish the full history of term changes in our legal section so you can review what has been modified over time.