jangkar Platform Privacy Notice

This page describes what we collect when you use jangkar and how we keep that data protected. We process personal information to verify your identity, process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and deliver our slot tournaments, live-dealer tables, and sportsbook services.

Our jangkar platform operates across Jakarta, Surabaya, Bandung, Medan, and Semarang. We comply with applicable data protection law in each jurisdiction where our service is available. We do not sell your personal data to third parties for marketing. We share information only with payment processors, fraud-prevention vendors, and compliance authorities as required by law.

Your privacy is fundamental to how we operate jangkar. This notice explains our data practices in straightforward language so you understand what happens to your information.

What We Collect on jangkar

When you create an account on jangkar, we collect your legal name, national identification number, residential address, email address, and phone number. We use this information to verify your identity and comply with anti-money-laundering requirements. We do not collect this data for marketing—our collection is limited to account security and regulatory compliance.

We also record your account activity on jangkar—tournament participation, deposit and withdrawal history, and game sessions. This data helps us detect fraud, resolve disputes, and improve our service. We retain account activity logs for a standard period to fulfill legal obligations and investigate complaints. Once retention periods expire, we anonymize or delete this information.

Payment Data on Our jangkar Platform

When you deposit on jangkar via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we do not store your full payment credentials. Your bank or payment partner handles card and account details. We store only a transaction reference, the deposit amount, and the timestamp. This protects your sensitive financial information from being retained on jangkar servers.

Our payment partners may hold transaction data according to their own retention schedules. We do not control how long they keep your information. If you want details about a specific payment partner's data practices, contact them directly—their privacy notices are available on their websites.

Device and Usage Information on jangkar

We collect technical data when you use jangkar—your device type, operating system, browser version, IP address, and pages visited. This helps us diagnose technical issues, prevent fraud, and optimize our platform's performance. We do not use this information to identify you personally; it is linked to your account only to provide you support.

Our jangkar servers may log connection attempts and unusual activity patterns. We use this data to detect unauthorized access, DDoS attacks, and account takeover attempts. If we identify suspicious activity, we may temporarily restrict your account while we investigate. We will notify you via email and in-app message if your account is flagged.

Cookies and Tracking on jangkar

We use cookies on jangkar to keep you logged in, remember your preferences, and measure how users interact with our platform. These are session cookies (deleted when you close your browser) and persistent cookies (which remain to help us recognize returning users). We do not use cookies to track you across other websites.

You can disable cookies in your browser settings, but some jangkar features may not work properly without them. We recommend keeping cookies enabled for a seamless experience. Our cookie banner appears when you first visit jangkar and allows you to accept or reject non-essential cookies.

We keep your data secure and use it only to serve you better—never to sell or profit from your personal information.

How We Share Your Data

We share personal data with service providers who help us operate jangkar—payment processors, hosting providers, and fraud-prevention vendors. These partners are bound by confidentiality agreements and can use your data only for the purposes we specify. We do not allow them to use your information for their own marketing.

We may disclose your information to law enforcement, regulators, or courts if required by law. During major compliance reviews or investigations related to Idul Fitri, Idul Adha, Imlek, Nyepi, Liga 1, Piala Indonesia, or Piala AFF tournament activity, we comply with all legal requests. We provide only the minimum information necessary to satisfy the legal obligation.

We do not sell your personal data to advertisers or data brokers. We do not share email addresses or phone numbers with third parties for marketing purposes. Our only data-sharing exceptions are the legal requirements listed above and the service providers essential to operating jangkar.

Your Rights and Our jangkar Data Commitments

We respect your rights regarding your personal data. You can request access to all information we hold about you on jangkar by contacting our support team. We will provide a copy within a standard review window. You can also request that we correct inaccurate data or delete information that is no longer necessary for account operation.

If you request data deletion on jangkar, we will remove personally identifiable information while retaining transaction summaries required for regulatory compliance and fraud prevention. We cannot fully delete account activity logs if they are needed to resolve disputes or investigate misconduct. We will explain any limitations when we respond to your request.

You have the right to withdraw consent for non-essential data processing at any time. You can opt out of marketing communications and adjust your privacy settings in your jangkar account dashboard. If you have concerns about how we handle your data, contact our privacy team at [email protected].

Data Security on jangkar

We encrypt all data transmitted to and from jangkar using industry-standard protocols. Our servers are protected by firewalls, intrusion detection, and regular security audits. We limit employee access to personal data to those who need it to perform their jobs. All staff sign confidentiality agreements as a condition of employment.

No security system is perfect. While we work to protect your data, we cannot guarantee absolute protection against all attacks. If we discover a data breach, we will notify affected users without undue delay and provide guidance on protective steps. We cooperate fully with regulators during any investigation into a security incident.

International Data Transfers

Our jangkar servers may be located outside your home jurisdiction. When we transfer data internationally, we use standard contractual clauses and other legal mechanisms approved by data protection authorities. Your information may be processed and stored in multiple locations to ensure service continuity and compliance with local laws.

By using jangkar, you consent to your data being processed in jurisdictions where we operate. If you do not agree to international transfers, you should not create an account on our platform. We will not store your data exclusively in your home country unless required by local law.

Policy Updates and Contact

We update this privacy notice periodically as our practices evolve. We will notify you of material changes via email and in-app message at least one month before the change takes effect. Your continued use of jangkar after the update date means you accept the revised policy.

If you have questions about this privacy notice or how we handle your data on jangkar, contact our privacy team via in-app chat during business hours or email [email protected]. We respond to privacy inquiries in English and provide clear explanations of our practices. Our commitment is transparency and your control over your personal information.

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